Casea
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Understanding Our Responsible Gambling Tools

We are committed to providing a secure and responsible environment for all our players. To support this, we offer a range of tools designed to help you manage your gameplay. These tools are available to all registered players and can be accessed via your account settings or by contacting our support team.

Setting Limits for Your Gameplay

We encourage players to set limits on their activity. These can be applied to deposits, losses, and session times. Setting these limits is a proactive step that can contribute to a more controlled and enjoyable experience.

  • Deposit Limits: You can set daily, weekly, or monthly limits on the amount you can deposit. This helps manage your overall expenditure.
  • Loss Limits: Limits can be placed on the total amount you are willing to lose within a specified period (daily, weekly, or monthly).
  • Session Time Limits: You can define the maximum duration you wish to play in a single session. The system will notify you when your time is up.

These limits can be adjusted at any time. Any increase in a limit will take effect after a 24-hour cooling-off period, while decreases are applied immediately. You can set these limits directly within your account settings or by contacting our customer support.

Taking a Break: Time-Outs and Self-Exclusion

For players who wish to take a temporary break or a more extended period away from gambling, we offer both time-out options and self-exclusion.

  • Time-Outs: You can choose to exclude yourself from our platform for a defined period, ranging from 24 hours to six weeks. During this time, you will not be able to log in or place bets.
  • Self-Exclusion: For a longer-term approach, self-exclusion is available for a minimum of six months, up to five years. Once activated, this is a permanent measure for the chosen duration, and your account will be closed. You will not receive any marketing communications during this period.

To activate a time-out or self-exclusion, please navigate to the 'Responsible Gambling' section in your account or contact our support team directly via live chat or email at support@casea.com. They will guide you through the process and confirm the activation of your chosen measure.

We also provide links to external support organisations that can offer further assistance and guidance.

Understanding Your Play Patterns

We believe in providing a safe and transparent gaming environment. Part of that commitment involves offering clear insights into behaviours that might indicate a shift towards problematic play. We encourage all our players to be aware of their own habits and to recognise potential warning signs.

Recognising Indicators of Problematic Play

While enjoyment is a key part of the casino experience, certain patterns can suggest that gambling is becoming a concern. These include changes in mood, increased focus on gambling over other life responsibilities, and a tendency to chase losses.

  • Spending more money than planned or budgeted for.
  • Playing for longer periods than intended, often losing track of time.
  • Experiencing irritability or restlessness when unable to play.
  • Neglecting work, social commitments, or personal relationships due to gambling.
  • Borrowing money or selling possessions to fund gambling activity.
  • Continuing to gamble despite experiencing negative consequences.

Monitoring Your Behaviour

Self-awareness is crucial. We suggest periodically reviewing your activity to ensure it remains a form of entertainment. Consider the following questions:

  1. Do you set a budget for your gambling and stick to it?
  2. Do you feel you can stop playing when you intend to?
  3. Does your gambling interfere with your sleep, work, or personal life?
  4. Have you ever felt guilty or ashamed about your gambling?
  5. Do you find yourself thinking about gambling when you are not playing?

If you answer 'yes' to any of these questions, it may be beneficial to take a break or explore the responsible gambling tools available on our platform.

Tools for Responsible Play

We provide several tools to help you manage your gameplay. These include self-exclusion options, deposit limits, and session time reminders. You can also find direct links to professional support organisations.

  • Self-exclusion: Contact support@casea.com to request a temporary or permanent exclusion from our services.
  • Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit.
  • Session Reminders: Configure alerts to notify you of the time spent playing.
  • Activity Statements: Review your transaction history and game logs to track your spending and playing time.

Our commitment is to ensure your experience with us is enjoyable and responsible. We encourage you to utilise these resources whenever needed.

Support and Responsible Play at Casea

We understand that responsible gaming is an integral part of the entertainment experience. Our commitment extends to providing clear pathways for support, both internally and through external resources, should you ever feel the need.

Direct Support Channels

For immediate assistance, our customer support team is available to help with any queries you may have. We offer two primary channels for communication, ensuring you can reach us when you need to.

  • **Live Chat:** Available 24/7 for all players, offering immediate responses to your questions.
  • **Email Support:** You can contact us at support@casea.com for any account, payment, or general enquiries. We aim to respond to all email queries promptly.

Responsible Gambling Tools and Resources

We provide several tools and resources to help our players maintain control. These include options for self-exclusion, which can be requested by contacting our support team via email, and age verification to ensure a secure environment.

  • **Self-Exclusion:** Request self-exclusion by emailing support@casea.com.
  • **Age Verification:** All accounts undergo age verification as part of our commitment to responsible gaming.
  • **Parental Control:** We recommend using parental control tools such as Net Nanny.
  • **External Support Links:** We provide direct links to recognised organisations that offer professional guidance and support.

We also direct players to responsible gambling organisations that offer professional counselling and support services. These external resources are available to anyone who wishes to seek assistance.

  • **GamCare:** A leading provider of information, advice and support for anyone affected by problem gambling.
  • **Gamblers Anonymous Australia:** A fellowship of people who share their experience, strength, and hope with each other that they may solve their common problem and help others to recover from a gambling problem.
  • **Gambling Therapy:** A global project providing free online self-help tools and professional online counselling for people affected by problem gambling.
  • **Lifeline Australia:** Provides 24-hour crisis support and suicide prevention services.
  • **Beyond Blue:** Provides information and support for people affected by anxiety, depression and suicide.

Our dedicated helpline for Australian players is Gambling Help Online at 1800 858 858. These services are available for anyone seeking confidential assistance.