Casea

Tools for Responsible Play at Casea

We understand that responsible gaming is a fundamental aspect of any online entertainment platform. At Casea, we provide a suite of tools designed to help you manage your activity and maintain control. These features are accessible through your account settings and can be activated at any time.

Setting Limits

To assist with budget management, you can set deposit limits. These limits can be configured on a daily, weekly, or monthly basis. Once a limit is set, it cannot be increased for a period of 24 hours. This allows for careful consideration before any adjustments are made, ensuring that limits remain effective as a responsible gaming measure.

Beyond deposit limits, we also offer the ability to set session time limits. These can be configured to notify you after a certain duration of continuous play. This feature is designed to encourage mindful engagement and prevent extended gaming sessions without breaks.

Time-Outs and Self-Exclusion

  • **Time-Outs:** If you wish to take a short break from your account, you can choose a time-out period ranging from 24 hours up to six weeks. During this period, you will not be able to log in or place any bets.
  • **Self-Exclusion:** For a more definitive break, you can opt for self-exclusion. This is a more restrictive measure where your account will be closed for a minimum of six months, up to five years. While self-exclusion is active, you will not receive any promotional materials from us. To activate self-exclusion, please contact our support team directly via live chat or by emailing support@casea.com.

Activation of these tools is straightforward and can be managed within your account dashboard. Our customer support team is also available 24/7 to assist you with setting up or modifying these responsible gambling features.

Understanding Responsible Play

We are committed to providing a safe and enjoyable gaming environment for all our players. Understanding the signs of problematic gambling is an important part of this commitment. This allows us to take proactive steps to manage our own play and to seek support if needed.

Recognising Warning Signs

It is helpful to be aware of patterns that may indicate a shift towards problematic gambling. These are not definitive diagnoses, but rather indicators that warrant attention and reflection on personal gaming habits.

  • Continuing to play despite negative consequences, such as financial loss or strain on relationships.
  • Chasing losses by increasing bet amounts or playing more frequently in an attempt to win back money.
  • Neglecting responsibilities like work, school, or family commitments to gamble.
  • Experiencing irritability, anxiety, or restlessness when unable to gamble.
  • Using gambling as a way to escape personal problems or cope with negative emotions.
  • Lying to family or friends about the extent of one's gambling.
  • Borrowing money or selling possessions to fund gambling activities.

Monitoring Your Gaming Behaviour

We encourage our players to regularly assess their own gaming habits. This self-awareness is key to maintaining control and ensuring that play remains a form of entertainment. Consider the following patterns:

Behaviour PatternPotential Concern
Spending more time gambling than initially intendedMay indicate a loss of control over session length.
Increasing deposit amounts or frequency of depositsCould suggest an effort to compensate for losses or a heightened need to continue playing.
Thinking about gambling frequently, even when not actively playingMay point to an obsessive focus on the activity.
Difficulty setting limits on time or money spentSuggests a struggle to adhere to personal boundaries.
Experiencing emotional distress when gambling is interruptedIndicates a strong emotional reliance on the activity.

We offer tools to help you manage your play, including setting deposit limits and self-exclusion options. If you ever feel your gambling is becoming a problem, please do not hesitate to reach out to our support team or one of the external resources listed on our Responsible Gambling page.

Learn more about our Responsible Gambling tools →

Support for Responsible Play at Casea

We understand that for some, managing their gambling activity can present challenges. At Casea, we are committed to providing a safe environment and offer resources to support our players. This includes both internal tools and connections to external professional help organisations.

Internal Support Options

Should you wish to take a break or require assistance with managing your gameplay, our support team is available to help. For immediate support, our 24/7 live chat is accessible directly on our website. You can also reach out to us via email at support@casea.com for account-related queries, including requests for self-exclusion.

We also encourage players to familiarise themselves with the responsible gambling tools available on our platform. These include options for setting limits and self-exclusion, which can be managed through your account settings or by contacting our support team.

External Resources and Helplines

For players seeking external guidance and professional support, we provide a list of reputable organisations. These organisations offer confidential counselling and resources for individuals and families affected by problem gambling.

  • Problem Gambling Foundation of New Zealand — 0800 664 262
  • Gambling Helpline New Zealand
  • GamCare
  • Gamblers Anonymous
  • Gambling Therapy
  • BeGambleAware

We recommend these organisations for their expertise and dedicated services in assisting individuals with gambling-related concerns.